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Insights on AI, restaurant operations, and the future of hospitality.

AI Voice Agents Are Replacing Hold Music Forever

How restaurants are capturing 40% more reservations by letting AI handle phone calls around the clock — and why the old model of missed calls is finally dead.

Feb 4, 20266 min read

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Guest Intelligence

Your Phone Calls Are a Goldmine of Guest Data

Every phone call contains preferences, allergies, special requests, and intent signals. Here's how to capture it automatically.

Jan 28, 20265 min read

Operations

We Cut No-Shows by 62%. Here's the Playbook.

A combination of smart deposits, AI reliability scoring, and timed reminders that actually works at scale.

Jan 21, 20267 min read

Business

Per-Cover Pricing Is Costing You Thousands

The math behind flat monthly pricing versus per-cover booking fees, and why the industry is shifting.

Jan 14, 20264 min read

Payments

Know Your Guests by What They Spend, Not Just What They Book

Connecting payment terminals to your reservation system unlocks guest lifetime value, auto-VIP tiers, and real revenue attribution.

Jan 7, 20265 min read

AI & Voice

One Phone Number, Five Languages, Zero Staff

How Rilon's multilingual voice agent handles Italian, English, Arabic, French, and Spanish callers from a single line.

Dec 18, 20254 min read

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