Terms of Service

Last updated: February 2026

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website at rilonai.com (the "Website"), the Rilon AI software-as-a-service platform (the "Platform"), and the Rilon Portal and Rilon Terminal mobile applications (the "Apps"), collectively referred to as the "Services".

By accessing or using any of the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. If you do not agree with these Terms, you must not access or use the Services.

These Terms may be supplemented by additional terms specific to certain Services, including subscription agreements, data processing agreements, and service level agreements. In the event of a conflict, the specific agreement shall prevail over these general Terms.

Intellectual Property & Trademarks

All content, software, designs, text, graphics, logos, icons, images, audio, video, data compilations, and source code associated with the Services are the exclusive property of Cerebro Technologies FZ-LLC or its licensors, and are protected by intellectual and industrial property rights under applicable laws.

Rilon, Rilon AI, Rilon Portal, Rilon Terminal, and associated logos and trade names are trademarks of Cerebro Technologies FZ-LLC. Reproduction, imitation, use, or display of these trademarks without prior written authorization is strictly prohibited.

You may not:

Copy, modify, distribute, sell, or lease any part of the Services or their content
Reverse engineer, decompile, or disassemble any software component of the Services
Create derivative works based on the Services or their content
Remove, alter, or obscure any copyright, trademark, or proprietary notices
Use the Services or their content for commercial purposes without express written authorization

Materials and data uploaded or provided by customers to the Platform remain the property of the respective customer. Cerebro Technologies is granted a non-exclusive, limited license to use such materials solely for the purpose of providing the Services during the subscription term.

All improvements, updates, and developments to the Platform and Services are the exclusive property of Cerebro Technologies. Feedback and suggestions provided by users may be freely used by Cerebro Technologies to improve the Services without obligation or compensation.

Website Use

Access to the Website is free of charge and does not require registration. The Website serves as an informational and marketing resource for the Rilon AI product and services.

Submitting personal data through contact forms, demo requests, or other interactions on the Website implies your acceptance of our Privacy Policy.

You agree to use the Website in accordance with applicable laws, good faith, and these Terms. You are expressly prohibited from:

Using the Website for any illegal, fraudulent, or unauthorized purpose
Attempting to interfere with, disrupt, or overload the Website's infrastructure, including through automated scraping, bots, or denial of service attacks
Introducing viruses, malware, or other harmful code
Accessing or attempting to access restricted areas of the Website without authorization

The Website may contain links to third-party websites. Cerebro Technologies exercises no control over these external sites and assumes no responsibility for their content, privacy practices, or availability.

SaaS Agreement

The Rilon AI Platform is provided as a software-as-a-service solution for restaurant management, including AI-powered voice agents, guest CRM, booking management, payment tracking, staff scheduling, and operational analytics.

License grant

Subject to payment of applicable fees and compliance with these Terms, Cerebro Technologies grants the customer a non-exclusive, non-transferable, revocable license to access and use the Platform for the customer's internal business operations during the subscription term.

Permitted use

The customer may:

Authorize employees and staff to access the Platform through managed user accounts
Configure the Platform for their specific operational needs
Export their data at any time during the subscription term

The customer may not:

Sublicense, resell, or provide access to the Platform to third parties
Use the Platform for purposes other than managing their own restaurant operations
Exceed the usage limits or user counts specified in their subscription plan

Account management

The customer is responsible for maintaining the confidentiality of account credentials, managing user access and permissions, and ensuring all authorized users comply with these Terms. The customer is liable for all activity that occurs under their account.

Availability

Cerebro Technologies will use commercially reasonable efforts to maintain Platform availability of 99.5% uptime, measured monthly, excluding scheduled maintenance windows and circumstances beyond our reasonable control. Scheduled maintenance will be communicated in advance through the Platform dashboard or email notification.

Support

Cerebro Technologies provides technical support in accordance with the customer's subscription plan. Support is available via email and in-platform communication channels during business hours.

Mobile App Terms

Rilon Portal (staff app)

Rilon Portal is a mobile application designed for restaurant staff to view schedules, manage shifts, and communicate with management. Access is provided by the employer as part of the employment relationship.

Users must maintain the confidentiality of their login credentials
Use of another person's account is strictly prohibited
The employer (customer) determines which features and data are accessible to each user
Employment-related data displayed in the app is provided by the employer; Cerebro Technologies is not responsible for its accuracy

Rilon Terminal (POS app)

Rilon Terminal is a tablet-based application for point-of-sale operations, table management, and order processing in restaurants.

Terminal devices must be used only for authorized business purposes
Users must log out when leaving the device unattended
Payment transactions processed through the Terminal are subject to the terms of the applicable payment processor (Stripe, SumUp, or other configured provider)

General app terms

Both Apps are provided "as is" and may be updated, modified, or discontinued by Cerebro Technologies at any time. Users acknowledge that app functionality depends on device compatibility, operating system version, and network connectivity. Cerebro Technologies is not liable for interruptions caused by device or network issues.

Subscription & Billing

Subscription plans

The Platform is available under various subscription plans as described on our pricing page. Each plan specifies the features, usage limits, and number of authorized users or locations included.

Billing cycle

Subscriptions are billed monthly in advance. The first billing period begins on the date of subscription activation. Subsequent charges are processed on the same date each month.

Payment terms

Payment is due upon invoice. All fees are quoted and payable in the currency specified at the time of subscription. Late payments may result in suspension of access to the Platform after a 7-day grace period and written notice.

Price changes

Cerebro Technologies reserves the right to modify pricing. Price changes take effect at the start of the next billing cycle. We will provide at least 30 days' written notice of any price increase.

Refund policy

Subscription fees are non-refundable once the billing period has begun. In exceptional circumstances, refund requests may be considered on a case-by-case basis at the sole discretion of Cerebro Technologies. If the Platform experiences material downtime exceeding the availability commitment, service credits may be applied in accordance with the applicable service level agreement.

Data Protection

Cerebro Technologies processes personal data in compliance with the EU General Data Protection Regulation (GDPR) and the UAE Personal Data Protection Law (PDPL).

Where customers use the Platform to process personal data of their employees, guests, or other individuals, Cerebro Technologies acts as a data processor. The terms of data processing are governed by a Data Processing Agreement (DPA) executed between Cerebro Technologies and the customer as an addendum to the subscription agreement.

Customers, as data controllers, are responsible for:

Determining the legal basis for processing personal data through the Platform
Providing appropriate privacy notices to their employees and guests
Responding to data subject rights requests from their employees and guests
Configuring data retention settings in accordance with applicable laws

Cerebro Technologies will assist customers in fulfilling their data protection obligations as described in the DPA. For full details on how we handle personal data, refer to our Privacy Policy.

User Obligations

By using the Services, you agree to:

Provide accurate, current, and complete information when creating an account or submitting forms
Maintain the security and confidentiality of your account credentials
Notify us immediately of any unauthorized use of your account
Use the Services only for lawful purposes and in compliance with applicable laws and regulations
Not use the Services in any way that could damage, disable, or impair the Services or interfere with other users
Not attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems
Not use automated means (bots, scrapers, crawlers) to access the Services without prior written consent
Comply with all applicable labor, data protection, and industry regulations when using the Platform to manage employees and guests

Cerebro Technologies reserves the right to suspend or terminate access for any user who violates these obligations, without prior notice and without liability.

Limitation of Liability

To the maximum extent permitted by applicable law:

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Cerebro Technologies does not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components.
Cerebro Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from or related to the use of the Services.
The total aggregate liability of Cerebro Technologies for any claims arising from or related to the Services shall not exceed the total fees paid by the customer during the twelve (12) months preceding the claim.

Force majeure

Cerebro Technologies shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, government actions, labor disputes, utility or telecommunications failures, cyberattacks, or third-party service provider outages. In the event of a force majeure lasting more than 30 consecutive days, either party may terminate the affected subscription without penalty.

Indemnification

You agree to indemnify, defend, and hold harmless Cerebro Technologies FZ-LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

Your use of the Services in violation of these Terms
Your violation of any applicable law, regulation, or third-party rights
Data or content you upload, submit, or transmit through the Services
Any unauthorized use of the Services through your account

Termination

By the customer

Customers may terminate their subscription at any time by providing written notice. Termination takes effect at the end of the current billing period. No refunds are provided for the remaining portion of a billing period.

By Cerebro Technologies

Cerebro Technologies may suspend or terminate access to the Services immediately and without prior notice if:

The customer breaches these Terms or any applicable agreement
Payment is overdue by more than 14 days after written notice
The customer's use of the Services poses a security risk or may adversely affect other customers
Required by law or regulation

Effect of termination

Upon termination, the customer's access to the Platform and Apps will be revoked. Customers may request an export of their data prior to termination. Cerebro Technologies will delete customer data from its systems within 90 days of termination, unless retention is required by law.

Sections relating to intellectual property, limitation of liability, indemnification, governing law, and confidentiality survive termination.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC).

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

Changes to These Terms

Cerebro Technologies reserves the right to modify these Terms at any time. Changes will be posted on the Website with a revised "Last updated" date. For material changes affecting Platform subscribers, we will provide at least 30 days' notice via email or the Platform dashboard.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services and, for subscribers, terminate your subscription in accordance with the termination provisions above.

Contact

For questions or concerns regarding these Terms of Service, please contact us:

Cerebro Technologies FZ-LLC
Email: contact@cerebrotechnologies.dev
Email: info@rilonai.com

For legal inquiries, please include "Legal" in the subject line of your email to ensure prompt routing to the appropriate team.